(240) - 421 - 4906
jumpituprentals@gmail.com
Se Habla Español
Click Here -->
Montgomery County, MD and Frederick County, MD
Frequently Asked Questions
Can we Tip?
Yes.
How do I reserve a moon bounce?
Call 240-421-4906 or email us at jumpituprentals@gmail.com and let us know what you would like to reserve.
Is a deposit required to reserve a moon bounce, or other rentals?
Yes, $50.
What is your cancellation policy?
If your event is cancelled, simply contact us 7 days before your scheduled event and we will promptly cancel your reservation. If you cancel last minute we will ask you to pay a $50 late canelation fee.
Weather related cancellations are only determined on the day of the rental and will result in a complete refund of any deposit.
What if it is windy or rainy on the day of my event?
If the local forecast is calling for high winds or rain with thunderstorms/lighting on the morning of your event, we will contact you via phone to reschedule your reservation for another day or to provide a refund of your deposit. Because safety is our top priority. Jump It Up Rentals LLC reserves the right to cancel a rental if we consider rain and high winds a safety hazard.
If scattered showers/ light rain are in the forecast, sometimes we will still deliver and set up the moon bounces. However if you feel that rain or wind is a concern, please contact us PRIOR to us arriving at your location, you will not be charged. Once the bounce is set up no refunds will be given.
What do I do in the event that we receive unexpected rain or high winds during our rental?
If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, turn off the blower, allow the unit to deflate, and place the blower inside so it does not get wet. DO NOT USE THE UNIT IN HEAVY RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.
Are the moon bounces clean?
Yes. All of our moon bounces are thoroughly cleaned between each use and prior to use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another customer. This way, you are always guaranteed a unit that is safe, clean, and in good working order.
Do you deliver to my area?
Free delivery up to 7 miles from 20841. $3 per mile every extra mile.
Do you deliver and set-up at parks/public recreation areas?
Yes, it is your responsibility to ensure that moon bounces are allowed, and that the place has a power source. In the case that there is no power source we do rent generators for $75.
How much room do I need?
For 13x13 units you need a 16' x 16' area; for 15x15 units need at least a 18' x 18' area is required. All areas need to be semi-level, clear of any rocks, sticks, roots, etc that could puncture the bounce. Also, if you have an in-ground sprinkler system, make sure it is turned off and the sprinkler heads are not engaged. If there are any overhead branches, please cut them before we arrive to install your moon bounce. There will be an extra charge if we have to clean area of all items mentioned above.
What type of surface can the moon bounces be placed on?
The safest surface is a level grassy area. However, we can set up on concrete and asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper ground covers and anchors for your event.
What prep should I do before the moon bounce arrives?
Dogs (animals) must be tied/caged before and during event, Turn off automatic sprinklers, Do not water grass the night before, pick up all objects that may potentially puncture the moon bounce.
Does it need electricity?
Yes. We will bring a 100 foot extension cord with us, so all you need is an outlet near the setup area. The blower runs continuously. If you would like to set up our moon bounce at a park or a place without an electrical outlet, we can arrange to use a generator for an additional charge $75.
Do you deliver on holidays?
Yes. We deliver on all of the holidays, weekdays, and weekends.
What are my responsibilities as the renter of the bounce?
Our contract requires that an adult be home when the bounce is setup. We will review the features of the bounce with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the bounce anytime the bounce is inflated. This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed.
Can you provide an attendant with our rental?
Definitely! We will happily provide an attendant for your rental to free you from having to worry about who is watching the bounce. This must be requested prior to your reservation day and there is an attendant charge of $25/hour.
How many people can use your moonbounces at the same time?
The number varies upon the size of the inflatable you're interested in. We suggest that you allow only one group of people to occupy it at one time. Groups should be made up based on the following ages:
13'x13' Moonbounce:
* 5 years & under - 8 people maximum per group
* 6 - 10 years - 6 people maximum per group
* Teens - 5 people maximum per group
* Adults - 2 people maximum per group
15'x15' Moonbounce:
* 5 years & under - 10 people maximum per group
* 6 - 10 years - 8 people maximum per group
* Teens - 6 people maximum per group
* Adults - 3 people maximum per group